Job reference number78309
Soft Services Manager - Chelmsford and Southend
Chelmsford and Southend
Royal Mail’s Property and Facilities Solutions provide a wide variety of soft services for all Royal Mail properties nationwide. We’re recruiting now for an experienced Soft Services Manager to lead a dedicated team of cleaners across multiple sites in and around the Chelmsford and Southend area.
About the role
As a Soft Services Manager with responsibility for a team of approximately 50 employees across circa 30 sites, you will lead, control, manage, and improve the provision of Cleaning and Office Management within the Chelmsford and Southend area, in order to meet commercial, financial, customer service, and quality requirements in the most effective manner.
In this multi-site role, you’ll ensure the smooth day-to-day running of Frontline staff, visiting each location on a bi-monthly basis, with more time spent at larger sites such as the Chelmsford Mail Centre, where you’ll have first and second line management responsibilities. With exceptional communication and interpersonal skills, you’ll build strong relationships with the customer, making them feel valued, and act as their key point of contact within your assigned geographical area.
With a passion for continuous improvement, you’ll create a culture that embraces change, and build customer satisfaction by communicating to both customers and their team the benefits of any existing or new innovations in technology, cleaning methods, or products. With full responsibility for the health and safety of your team and the sites they work on, you’ll lead by example demonstrating positive safety behaviours and safe working practices.
A natural leader with a proven track record of multi-site management, you’ll have the experience and enthusiasm to hit the ground running. With a background in soft services, facilities, maintenance, or similar, you’ll provide coaching and advice, while keeping the whole operation running smoothly. Relevant qualifications and/or knowledge of cleaning methods and standards such as BICS are a distinct advantage.
Organised and flexible in your approach, you’ll have the ability to autonomously manage your own time and workload. With the ability to effectively problem solve in a fast paced operational environment, you’ll also be IT literate and competent in Microsoft programmes. With an eye for detail, you’ll be confident in efficiently managing resources and budgets - all with a view to ensure your sector is working at its very best.
Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK.
Our market is changing, but as one of the UK’s leading companies we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient and are employing our strong brand and a range of new products and services to achieve this.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
Closing Date: Tuesday, 5th September 2017
Office Manager, Manager, Administrative, Management
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