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Cleaning Account Manager

Cleaning Account Manager

Posted 18 May by Eden Brown Built Environment Easy Apply Ended
Cleaning Account Manager - 65k - London

FM Soft Services Account Manager up to £65k + car, fuel card, health care, life assurance.

A great opportunity to join this growing & dynamic FM Cleaning & Support services company.

Your role as Area Manager will be;
*Demonstrate the company values and lead by example at all times
*To carry out structured site visits that ensure specifications are met and customer expectations are positively managed. Build an honest and open working relationship with the customer that encourages partnership and effective resolution of issues
*To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
*To coach, develop and mentor the In-Store Managers to deliver brilliant cleaning standards.
*To manage and deliver the weekly hours budget.
*To review business measures and KPI data and communicate trends and themes to help inform senior management decision making.
*To support and coach the In-Store Managers to find solutions to employee issues
*To ensure on site teams understand their roles, responsibilities and what is expected of them.
*To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy.
*To complete and submit all necessary paperwork accurately and on time ensuring sign off where required of completed tasks.
*To ensure the on-site teams have sufficient working equipment, machinery and product to deliver their roles brilliantly well.
*To provide cover and support within the region as required.
*To deliver continuous improvement by sharing learning and best practice across the In-store Managers in a structured and coaching environment.
*To be the custodian of the company brand and ensure this is reflected in the image and appearance of all team members.
*To recruit internal and external talent for In-store Manager positions and provide endorsement for site recruitment ensuring adherence to the company recruitment processes and standards.
*To ensure staff are trained in and adhere to all necessary legal compliance
To carry out quarterly performance reviews with In-Store Managers
*To identify ways to motivate staff and increase employee loyalty
*To identify internal potential and develop talent
*To adhere to all company processes, policies and procedure

Role Requirements:
*Previous Cleaning / Soft FM contract management services delivery ideally
*Previous customer service delivery experience
*Previous experience of managing a team
*Remote management experience

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Required skills

  • Account Manager
  • FM
  • Contracts Manager
  • Area Manager
  • Facilities Manager
  • Site Manager
  • Cleaning Manager
  • Area Cleaning Manager
  • Senior Facilities Manager
  • Soft Services Manager

Reference: 35181538

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