Are you experienced within claims? Seeking a new role? Look no further!
Our client based in Norwich city centre are seeking claims handlers to join their team due to growth.
These are permanent roles and will involve shift patterns covering the hours of Monday - Friday - 9:00 am - 5:00 pm with hybrid / remote working.
Your role will be to support our customers through the journey of making a motor claim. They may need support with provision of a replacement vehicle, or an update on their vehicle repairs. You need to gather the right and relevant information and work proactively on the claim to ensure we minimise the inconvenience to their daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, in a heavily telephony-based role, and be comfortable making quick decisions to get the right outcome for our customers.
Skills and experience we're looking for:
Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
Team player mentality, with a willingness to learn and help others
Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey
What you'll get for this role:
Starting salary between £23000 - £25,000 based
Bonus opportunity - 10% of annual salary.
Generous pension (
22 days holiday per year plus bank holidays
Brilliant flexible benefits
Flex on hours and working patterns to suit customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
Please call Michelle Topley on or email your CV to michelle.topley@reed
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