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Claims Specialist

Posted 12 January by ISP Group Ended

Support the Senior Claims Advocate Leader/Head of advocacy in the management of the process for the notification, agreement, collection and successful settlement of a portfolio of claims within the property claims team

Key activities:

  • First notification of loss : receive, review and present for processing (issuance of processing instruction to outsourcer);
  • Client updates/subsequent movements : receive, review and present for processing (issuance of processing instruction to outsourcer); Manage third party providers appointed by clients, underwriters or the firm (e.g. loss adjusters, lawyers, surveyors, engineers etc.) to achieve the best and most cost-effective result for the client.
  • Engage with the placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc.) as required.
  • Where appropriate, supervise the accounting process via XBS to ensure prompt settlement.
  • Claims performance management: manage claims to ensure the delivery of the best in class service for the book of business.
  • Claims Governance and Escalation: add the claim to the database and move to the next level of escalation.
  • Support Advocate / Senior Advocate Leader in the coordination of discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the loss scenario.
  • General assistance to the claims team on priority issues, such as hurricane related support, electronic file maintenance as required

Knowledge of Class / ECF (for review not input)

Knowledge of Lloyds and Company market claim process and procedures

Experience with Client, Market, Adjuster, Expert interaction

Global Property experience, broking preferable.

Reference: 34212705

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