Claims Operations Coordinator

Job Title: Claims Operations Coordinator

Location: London

Reports to: Head of Operations

Our client are dynamic and innovative Managing General Agent (MGA) operating in the London insurance market. Committed to excellence, they deliver tailored solutions to their clients across a range of specialty lines. As part of their continued growth, they are seeking an enthusiastic and detail-oriented Claims Operations Coordinator to join their team.

Role Overview

This is a newly created position offering the chance to be at the heart of developing their claims operations. The successful candidate will support the end-to-end claims process, with responsibilities spanning from first notification to ongoing claims monitoring and liaison with Third Party Administrators (TPAs), insurers, and underwriters. You will play a pivotal role in establishing robust claims handling processes and ensuring a smooth, well-documented claims journey for all stakeholders.

Key Responsibilities

• Monitor and manage the shared claims mailbox, ensuring all correspondence is actioned promptly and appropriately filed.
• Set up new claims accurately in the system and send to relevant TPAs in accordance with delegated authority and class-specific protocols.
• Maintain and update claim records, ensuring all information is current, complete, and compliant.
• Identify and escalate large or significant losses to insurers for notification and instruction.
• Report large losses and material updates to underwriters to ensure alignment across teams.
• Chase TPAs and insurers for claim status updates to maintain accurate tracking and meet service standards.
• Support the development of internal claims procedures and contribute ideas to enhance the efficiency of the claims function.
• Collaborate with underwriting and operations teams to ensure the accurate flow of claims information and insights.

Skills and Qualifications

• Prior experience in a claims support role, preferably within the London Market or an MGA.
• Familiarity with commercial lines and London Market classes such as Property, Professional Indemnity, Liability, Marine, or Specialty is advantageous.
• Organised with excellent attention to detail and strong record-keeping skills.
• Clear and professional communicator—both written and verbal.
• Good IT skills including Microsoft Outlook, Word, and Excel.
• A team player eager to grow with the business and contribute to shaping a high-performing claims function.

Benefits

• Hybrid Working
• Negotiable salary depending on experience
• Private Healthcare & Death in service
• Stakeholders company pension