Assist with regular reporting including international claims reporting packs and reports at month end, production of quarterly board pack for review by Claims Operations Manager. Assist the Claims team and external departments (Finance, Actuarial, Underwriting etc) with ad hoc data requests and analysis.
Manage the outsourcing of claims administrative work to an offshore process provider, perform regular peer review of their work, escalating any concerns to the Claims Operations Manager. Dealing with any queries in the first instance before referral to a manager. Working with Claims Operations Manager to identify and scope further processes that can be handed over. Updating statement of work and drafting service level agreements.
Lloyd's reporting requirements. Assist with timely production of all data requests from Lloyd's to include Cat reporting by state and Solvency 2 reporting. Using data from Lloyd's CRS system in conjunctions with output from binder management tool and internal claims systems.
Provide cover to the Claims Operations Manager in all aspects of claims month end sign off. To include ensuring all SCM and USM messages have been posted, claims data reconciled to finance and all Claims Managers have signed off on their classes.
Provide cover to the Claims Operations Manager at data quality group and operational meetings. Understand any data quality issues to ensure high quality Claims MI is provided to senior management.
Experience with and working knowledge of claims systems and reporting tools
Intermediate/Advanced Microsoft Excel skills - Pivot tables, vlookups, advanced formula
Microsoft Word and Outlook
Previous experience of analysing Lloyd's CRS data would be beneficial
Knowledge and understanding of claims life cycle and related workflows.
Good insurance knowledge with experience working in claims operations or as an administrative assistant providing day to day technical support to a claims team.
Extensive experience of Lloyd's insurance market and working extensively in ECF.
Demonstrable understanding of claims handling.
Sound understanding of Lloyd's minimum standards and conduct risk.
Working towards ACII would be advantageous.
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