Claims Manager / Loss Adjuster
Our national insurance client is looking for a Claims Manager or Loss Adjuster for a new role in their Somerset office. You will be working within a team environment, managing high value home insurance claims; dealing with policyholders who have made complex claims caused by insured perils (buildings & contents insurance).
This is a permanent office based role.
You will have your own caseload and guide the policyholder through the home insurance claims process from the initial investigation call until closure and will have admin support to help coordinate throughout.
A solid knowledge of insurance and the claims process is absolutely essential for this role. If you have experience working as a Loss Adjuster (or working with a Loss Adjuster) this would be highly advantageous - but is not necessarily essential. You will need an in depth understanding of home insurance claims as part of your role will be to provide triage services at the start of the claim.
Job role and responsibilities
This is a busy role where the successful Claims Manager / Loss Adjuster will need to be able to demonstrate excellent organisation skills, empathy for their policyholders as well as having the ability to collate and review information to make practical decisions about the process required to manage the claim.
You will be working within a strong team environment (both office and field based staff across the UK), liaising with third parties throughout the lifecycle of the claim and you will be assisted by an administrator to help manage these complex cases.
What skills/experience will you need?
For this Claims Manager role it is essential that you have home or household insurance claim experience. This may be from working with an insurance company, broker, loss adjuster, claims management company or specialist insurance contractor.
You will need strong customer service & organisational skills, an excellent telephone manner and strong written & verbal communication skills. You will also need to be IT literate as the role involves the use of various in-house / external systems and collation & update of reports.
This is a busy role so you will need the ability to remain calm when under pressure during peak busy periods and enjoy working in a team environment.
In addition to the salary (which is negotiable depending upon experience around £30k), the company provide some excellent additional benefits.
We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a call within 5 working days please assume that you have not been successful on this occasion.
- Large Loss
- Loss Adjusting