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Claims Manager - Retail

Posted 16 February by Talented Futures Easy Apply Ended

Our client, a leading name with the FMCG / Retail market is looking to recruit an experienced Liability Claims Manager to join their team based in Leeds.The successful candidate will assist in the development and delivery of Claims Handling strategies for the business that are cost effective and support our vision to be "Britain’s most trusted retailer" and deliver the functional WO4L (We Operate For Less) Plan.

As the claims manager you will be managing a team of around 12 claims handers covering EL / PL and product liability claims:


  • Develop and implement an appropriate claims handling strategy and processes to support achievement
  • Create effective partnerships with external suppliers and providers
  • Assist with the development and monitoring of functional budgets
  • Establish clear KRAs for both internal and external partners to ensure delivery of the WO4L plan
  • Ensure the department’s long and short term goals are appropriately defined, pursued and achieved by recording and monitoring work flow and team performance
  • Lead the claims team to ensure effective delivery of the strategy and nurture a positive work culture
  • Mentoring and leadership of direct reports
  • Research and report on any changes to claims handling legislation/industry and participate in solutions development

Measures of Success:

  • Delivery of in year WO4L targets
  • Reduction in claims and costs, improvement in defensibility and claims compliance
  • Improved team engagement score within our employee engagement survey

Key Relationships

  • Claims Team Coach
  • Claims Handlers and Multi-Track Handler
  • External partners (Insurers/Solicitors/Insurance brokers)
  • Compliance Retail Operations Managers
  • Compliance Continuous Improvement Team
  • Loss Prevention
  • Finance business partners

Essential skills

  • Significant technical claims experience gained within either insurance and/or claims management/handling
  • Strong leadership abilities
  • Excellent communication and presentation skills
  • Ability to influence at all levels
  • Excellent analytical skills with the ability to scrutinise document accuracy
  • Good mathematical skills with ability to work confidently with financial numbers
  • Ability to deliver under pressure
  • Ability to manage time effectively and to manage multiple routine detail matters while attending to strategic/complex matters
  • Ability to develop and sustain positive and co-operative working relationships with a broad variety of internal and external stakeholders
  • Attention to detail, accuracy and sense of urgency are absolute requirements
  • Commitment to excellence, continuous improvement, honesty and integrity

To be considered for this role you will need previous technical Liability claims handling experience to be gained from practice, the insurance market or loss adjusters.

You must have liability claims handling experience covering EL / PL and product liability claims:

Reference: 33998403

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