NHBC has an exciting opportunity for a Claims Investigator; this is a home based role to cover the North London, Hertfordshire, Bedfordshire and Buckinghamshire areas. You will be on a full time permanent contract, with a highly competitive salary of £37,000 - £45,000 per annum.
NHBC is the UK’s leading independent standard-setting body and provider of warranty and insurance for new homes. Our purpose is to work with the house-building industry to raise the standards of new homes and to provide protection for homebuyers in the form of Buildmark warranty and insurance.
This is a key area of our business; providing a professional service to Homeowners and NHBC Registered Builders, investigating building defects and damage and settling resolution claims.
About the Claims Investigator – role
You should have a construction background with a solid building technical knowledge as well as knowledge of remedial techniques. Ideally you will hold a relevant technical qualification and have knowledge of potential causes of building defects, Building Regulations, construction techniques and Health and Safety.
As the first point of contact with Homeowners, the ability to communicate clearly, concisely and accurately in both letter and report formats is essential. Good interpersonal skills are required, and experience in preparing repair schedules would be an advantage. Membership such as RICS, CIOB would be a distinct advantage. IT skills and a current driving licence are also essential.
We are looking for someone who will always be looking to do things better and with attention to detail. Being able to put yourself in your customer’s shoes and seeing things from their perspective, whilst balancing operational parameters and behaving ethically.
Apart from working with great colleagues who are passionate about what they do, you will be joining a rapidly growing, market leading business. With Best Company accreditation and silver Investors in People status, we pride ourselves on developing individuals to achieve their full potential and offer exceptional personal development and career progression opportunities. We also support, sponsor and pay for training and membership to relevant professional organisations. All necessary equipment and other allowances associated with working from home will be provided.
In return, as our Claims Investigator, you will receive:
- £37,000 - £45,000 (depending on experience, home location and including remote worker allowance).
- 6% bonus.
- Company car.
- 25 days pa annual leave with additional days for long service.
- Pension scheme accredited to Pension Mark Plus standards (up to 10.5% of salary employer contribution) with life assurance of 4 x salary.
- Funded private medical insurance.
- Tax efficient childcare vouchers and cycle purchase scheme.
- High street discounts and preferential gym rates.
- Employee assistance programme.
Relocation assistance may be available for the right candidate
If you feel you are the right candidate for the role as our Claims Investigator then please click ‘apply’ now! We’d love to hear from you!
NHBC is committed to the promotion of equal opportunities. We are a corporate signatory to WISE (Women in Science and Engineering) and the Women in Finance Charter. We value diversity, understand our inclusive culture helps our business maintain its competitive advantage and aim to attract more people from diverse backgrounds to complement our team.