Claims Handler

Posted 13 November by Ideal Personnel and Recruitment Solutions
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Our client has a vacancy for a Claims Handler to handle and settling claims while delivering a positive customer experience. You will do this by:

  • Processing work chronologically and/or in order of priority, and to help out other claims handlers to ensure that this is achieved when necessary

  • Dealing with all aspects of claims handling including letter writing, telephone contact, diary management, valuation, negotiation and settlement of the following types of claim / loss:

    • Loss or damage to property

    • Moderate injury

    • Fatal claims of minor complexity

    • Intermediate heads of claim

    • Advanced liability Issues

    • Costs

  • Acting as a key referral point to less experienced claims staff

  • Keeping up to date with good claims practice and champion this throughout the team

  • Acting within set handling authorities as defined by the Claims Authorities Matrix

Requirements:

  • A good understanding and application of claims handling processes / procedures, gained from experience of working as an experienced Claims Handler or similar. This should include:

  • Internal Regulations of the Council of Bureaux

  • EU Directives and Regulations

  • Applicable law and jurisdiction issues

  • The Road Traffic Act

  • Article 75

  • A very good understanding of motor insurance and claims principles in general

  • A very good understanding of the Civil Procedure Rules and litigation

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

Reference: 35928510

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