Claims Handler

Posted 2 July by Hiscox

The role

You'll deliver super service to our customers whilst maintaining and enhancing the Hiscox reputation for its award winning claims handling service.

Working for the Hiscox In-house claims team you'll enjoy a fast-paced, exciting environment with a high level of autonomy. We encourage people to look for the best way to do things and suggest improvements. It is a place where you can truly make a difference and develop beyond the day job. Service is at the centre of what we do so we are looking for service orientated individuals who put the customer first and is empowered and equipped to make their own decisions on claims and give a level of customer service others revere.

The team and team leaders are invested in both personal and technical development, are trusting, straight-talking and uncompromising when it comes to service.

What you'll be doing:

  • Deliver world class customer service daily, respecting the Hiscox Claims Philosophy

  • Handle telephone calls from policyholders, third parties, loss adjusters and other experts on new and existing claims

  • Take claim notifications over the phone directly from customers and progress their claim in the most appropriate manner

  • Negotiate and settle claims fairly and proactively with an emphasis on prompt resolution and ensuring the customer is kept informed

  • Meet and exceed pre-defined SLAs/targets

  • Work unsupervised and show initiative in your claims handling approach; understand that each customer is different and what we can do for them

Our must-haves:

  • Experience within a customer centric environment

  • Team player, able to band together as a team when volumes are high without compromising service

  • Customer centric; Understands what exceptional customer service is and wants to deliver it

  • Calm and works well under pressure

  • Organised/good time management

  • Excellent communication skills - face-to-face, written and telephone.

Our nice to haves:

  • Working toward CII qualifications, or willingness to start

  • Experience within Insurance and or claims

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Reference: 35451210

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