Claims Handler

Posted 6 April by Cordant People Easy Apply

Claims Handler - Third Party Impact

An exciting opportunity has arisen with our client who, for the second time running, have been listed on The Sunday Times 100 Best Companies To Work For. Our client is looking for talented claims handlers to assist in managing and settling third party claims. Providing excellent customer service, ensuring that each claim is handled with care and managed effectively from start to finish.

Key Accountabilities:

  • Negotiate and settle portfolio of third party impact claims
  • Understands the weekly and monthly targets of the team and how this affects overall financial performance of the company
  • Deal with complaints in accordance with company complaints policy
  • Actively seeks to develop oneself and takes responsibility for own training and development
  • Has knowledge and a clear understanding of company policies and procedures
  • Have a positive attitude to changes and business development


  • Quality focused role - providing quality services to all insurer client and customers
  • Team focused - working with colleagues throughout the business to produce quality outcomes and meet business objectives
  • Reactive - Responds to varying workload as dictated by team leader
  • Pro-active - Ensuring SLA's & KPI's are met
  • Competent use of technology

Qualifications and Experience:

  • Candidates require GCSE's or equivalent
  • Good working knowledge of all operations systems and ACCESS
  • Good negotiation skills

Core Competencies:

  • Claims management experience preferred (but not a necessity)
  • Excellent organisational skills
  • Good communication - both written and oral
  • Good IT skills
  • Ability to remain focused during extremely busy periods

Hours of work:

9:00am - 5:30pm Monday to Friday (unless discussed with interviewer)

Cordant Group is an equal opportunities employer

Reference: 34850704

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