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Claims Handler

Posted 9 March by Resource Management Ended

Claims Handler

Location: Wakefield

Remuneration: Up to £18,000 (dependant on skills and experience) + company benefits

  • Are you currently working within claims?
  • Do you have experience working for an insurance broker?
  • Do you want to work for a supportive company?

The Role:

Due to our clients continued success and ambitious plans for further growth, We have a fantastic opportunity for a Commercial Claims Handler on a permanent basis to join their team in Wakefield.

The Candidate:

  • Previous Insurance Claims experience- essential
  • Experience within commercial insurance- desirable
  • Experience working within an insurance broker- desirable
  • Customer focused with strong relationship management and account handling skills
  • Professional communication and strong organisational and prioritisation skills
  • Understanding of working within SLA's with the ability to meet and exceed KPI's
  • High level of accuracy and attention to detail
  • Cert CII qualified or prepared to work towards
  • Acturis knowledge is desirable


  • To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions.
  • Advise clients on policy guidelines referring to claims
  • Management of client expectations throughout the process
  • Liaise with providers regarding individual claims
  • Issue claims forms when required to gather the necessary evidence and guidance notes
  • Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
  • Ensure activity meets internal Service Level Agreements (SLA)
  • Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively

Who are we and what do we offer?
We are a dynamic organisation employing over 1,500 people in the UK. Our network of offices means we have a strong local presence, enabling our advisers to provide outstanding levels of service as well as access to a huge range of market leading products.

Our working hours are Monday to Friday from 9am - 5pm.

We have a competitive package, including pension scheme, life assurance and holiday entitlement that will increase with service.

If you would be interested in this role, click "apply"

Reference: 34643988

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