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Claims Handler

Posted 6 March by Randstad Employment Bureau Easy Apply Ended

Would you like to work for a company based in Leeds City Centre, close to public transport links?

Are you a passionate customer service individual with strong problem solving skills? Would you like to work for a household name with fantastic progression opportunities?

Our client is looking for Claims Handlers to start on the 2nd April. You will be responsible for the management of motor claims ensuring a proactive approach whilst delivering excellent customer service throughout. This role has a thorough, 10 week training program so no previous claims experience is required.

Main Duties:

  • Identify and manage claims by fault rating ensuring considerations are given to all relevant information to achieve pro-active handling and quality decisions
  • Demonstrate the capability to deal with difficult customers and successful problem solving skills.
  • Take accountability to achieve a right first time outcome for all customers minimising customer detriment
  • Prioritise and manage workload
  • Demonstrate commitment to customers by taking ownership of the cases
  • Identify potential litigation and recovery opportunities on relevant claims Support the pro-active claims handling by demonstrating adherence to process
  • Demonstrate positive behaviours and our values

Skills and qualities:

  • Excellent customer focus and a professional attitude
  • Methodical approach with attention to accuracy
  • An inquisitive nature with the ability to investigate and negotiate
  • Ability to make accurate decisions
  • Ability to work as part of a team

In return:

  • Starting salary of £17k (package worth £19.5k)
  • Shift patterns between Monday to Friday - 8am-6pm and Saturday 9am-5pm ( Only 1 Saturday in 5)
  • Casual Dress code
  • Based in Leeds City Centre
  • 50% off car, home and pet insurance,
  • 22 days holiday a year (plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance

Interviews will be held week commencing 26th February for a start on 2nd April

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Required skills

  • Customer Service

Reference: 34620301

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