Claims Handler

Posted 4 January by Ideal Personnel and Recruitment Solutions
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Our client has a vacancy for a Claims Handler working as part of the Claims Team. The successful applicant will be responsible for handling and settling claims.

You will be responsible for:

  • Delivering a positive customer experience by communicating with stakeholders in a helpful, proactive and professional manner

  • Processing work chronologically and/or in order of priority as advised, and to help out other claims handlers to ensure that this is achieved when necessary

  • Dealing with, under the supervision of Team Manager, all aspects of claims handling including letter writing, telephone contact, diary management, valuation, negotiation and settlement of the following types of claim / loss:

    • Loss or damage to property
    • Straightforward liability Issues
    • Moderate injury
    • Straightforward heads of claim
    • Costs - predictable scheme
    • To act within set handling authorities as defined by the Claims Authorities Matrix

For this role you will need to have the following skills and experience:

  • An understanding and application of the agreements and claims handling processes / procedures. This should include:

  • Regulations

  • The Road Traffic Act

  • Article 75

  • EC DirectivesA basic understanding of the Civil Procedure Rules

  • IT literacy

  • An understanding of motor insurance and claims principles in general

The successful candidate must already hold a level 3 qualification on the Qualifications Credit Framework (QCF). This equates to:

  • 2 pass grades in A levels

  • CII Level 3 Certificate

  • NVQ Level 3

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

Required skills

  • Claims
  • Liability
  • Claims Handling

Reference: 31392331

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