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Claims Handler - Travel Insurance

Posted 7 March by The Collinson Group Ended

We are looking for a Claims Handler for our Travel Insurance Team in Haywards Heath. The role is to cover a set shift from 06:00 - 15:00, Monday to Friday.


  • To review claims in accordance with the policy wording and as defined by the Insurer.
  • Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
  • Provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant.
  • Obtain relevant documentation for the assessment of the claim
  • Log all related in the our claims system (training will be provided)
  • Ensure all recovery aspects of claims are monitored and amounts due are obtained

Skills and experience:

  • Experience within a customer facing role
  • Prior work with policy wording and assessing claims would be a distinct advantage
  • Experience of working to policies and procedures is a must
  • Proven delivery in working to targets or deadlines
  • Knowledge of the Magenta claims system or similar claims systems would be an advantage (training will be provided)

Person Specification:

  • Good command of the English Language
  • Confident and helpful telephone manner
  • Good organisational skills
  • Ability to work on own initiative and as part of a team
  • Highly motivated
  • Polite friendly and assertive
  • Integrity and ability to maintain confidentiality

Required skills

  • Contact Centre
  • Customer Service
  • Policy
  • Travel Insurance

Reference: 34629562

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