Claims Handler (Property Damage) - Sevenoaks

Posted 18 May by Haven Claims Easy Apply

Purpose of the Role:

  • To effectively manage a portfolio of motor claims encompassing third party property damage, credit hire and accident damage from infancy through to settlement.
  • Validate claims with application of fraud and indemnity knowledge.
  • Expertly assess all aspect of the claim to achieve lowest possible claims spend.
  • Exhaust all investigation avenues to facilitate accurate and prompt assessment of liability
  • Provide excellent service to all stakeholders
  • Contribute towards continuous improvement with the generation of ideas.
  • Ensure that indemnity spend is minimised with application of effective liability decision making and commercial considerations.
  • Application of accurate reserves in line with company guidelines.

Key Responsibilities:


  • Prompt and thorough liability investigations collating all available evidence to arrive at an accurate assessment of liability
  • Application of accurate reserving
  • Ability to capture and record key data ensuring its integrity throughout the lifecycle of the claim
  • Excel against customer service level expectations and taking ownership of all inbound communication.
  • Attention to detail
  • Ensure thorough chronological record keeping of all activity within file claim notes.
  • Ensure effective communication to Policyholder of all claim decisions and progression.
  • Accurate quantum assessment on presented claims
  • Maintain effective diary management to minimise claims lifecycle

Application of technical knowledge

  • Expertly assess policy indemnity
  • Identification of fraud indicators
  • Proficiently investigate and assess liability drawing upon knowledge of relevant section of the highway code and case law
  • Application of reserving philosophy.
  • Be proficient in the use and application of Visualfiles and other inelegance systems
  • Ability to interrogate expert reports and apply findings to both liability and quantum elements of the claim
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks


  • Meet set targets in respect to the following:
    • Inbound and outbound call volumes
    • Managing inbound written communication within set service level agreements
    • Diary management


  • Endorse and drive the company values and behaviours
  • Attention to detail
  • Strong customer service skills
  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative
  • Cert CII qualified or working towards or 2 year plus experience in a claims environment

Critical Competencies:



  • Cert CII qualified or working towards


  • 2 year plus experience in a claims environment or within a role with transferrable skills

Required skills

  • Customer Service
  • Insurance
  • Property Damage
  • Motor Claims

Reference: 34878737

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