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Claims Handler - No experience necessary

Claims Handler - No experience necessary

Posted 19 September by Rock Recruitment
Easy Apply Ended

Claims Handler - No experience necessary


Starting in October

Hours: Between 7am - 11pm Monday to Sunday (Shift pattern)

£16,000 - £18,000 depending on experience

Rock are excited to be working with one of the UK's leading insurance providers who provide an award-winning, friendly and professional service to around 8 million customers. Our client is currently seeking individuals who are passionate about providing excellent customer service to join their team in Gloucester. If you are and are looking for a rewarding long-term career, then this fantastic opportunity is for you!

Prior experience is not necessary as you will provided with 8 weeks paid initial training, as well as ongoing learning and support to ensure that you reach your full potential. Candidates who have gained customer service in roles and industries, such as retail and hospitality are encouraged to apply.

The role:

  • Taking a variety of inbound calls from existing customers who wish to make a motor claim
  • Listening to customer needs and dealing with their queries and requests
  • Identifying opportunities for upselling relevant products
  • Providing highest level of customer service in every call

Key Skills and Experience:

  • Confidence dealing with customers over the phone
  • Previous experience of communicating with people at varying levels
  • Ability to learn and develop through continuous training and support, to ensure you are providing a first class service
  • Ability to work as part of a successful team
  • Patience to listen to customers and meet their needs
  • Organisational skills to enable you to prioritise your workload in this fast-paced environment

What's in it for you:

  • Competitive salary
  • Variety of employee benefits including a car lease scheme, lots of health and wellbeing benefits, social activities
  • Progression within one of the UK's leading insurance companies
  • They will even help you to achieve an industry recognised Chartered Insurance Institute (CII) qualification to assist your development
  • 23 days of holiday (with opportunities to buy and sell additional days)
  • FREE Park & Ride Scheme at Elmbridge Court to get you to and from the office

Working hours are full time on a shift basis between 7am-11pm Monday to Sunday. Working rosters are provided in advance.

If you would like to apply please submit your CV, all applicants will be treated in the strictest of confidence.

Thank you in advance for your application.

Reference: 36151008

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