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Claims Handler FNOL

Posted 4 January by GLM Business Support Ltd Ended

A fabulous permanent role is now available for a leading niche motor insurance company.

To be considered for this role we are looking for candidates who have recent previous first line response claims experience gained in the motor insurance industry.

Candidates without motor claims insurance experience will not be considered.

The role:

Accurate data recording allowing speedy process of claims through to closure to obtain optimum settlement in accordance with targets and statutory limits.

Manages inbound telephone calls from policyholders and third party's in a professional manner to quickly ascertain any liability and move forward in a positive manner encapsulating all the relevant information to reduce any potential costs to the claim.

Makes outbound calls when appropriate to assist in promoting early closure of files.

Accurate setting up of new claims with all preliminary tasks completed

Liaise with Engineer/claims investigators to achieve resolution of claim

Arrange hire on instructor cases and liaises with rentals

Deal with solicitors and accident management companies

Communicate with brokers

Effectively deal with incoming phone calls without having to refer to back office Team.

The person:

Recent previous motor claims experience

Good communication skills

Assertive telephone manner

Ability to take ownership

Personal Injury Experience desirable

Ability to work under pressure

Knowledge of liability issues allowing decisions to be made which are accurate and sustainable

Ability to identify potential fraudulent claims

Pro active approach to capture third parties by phone

Great office working hours on a shift basis between 9am - 5pm Monday to Friday

Free Parking, 25 days holiday plus bank holidays + other benefits

Salary £18,000 - £19,000 depending on experience

Required skills

  • Claims
  • Insurance
  • Motor
  • Claims Handling

Reference: 34133445

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