Claims Handler - Corporate and Commercial

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

About the Role

Join our extraordinary team at Howden, Corporate & Commercial as an ambitious Claims Handler. You will manage your own caseload of claims and work closely with Claims Executives to deliver outstanding service and tailored advice to clients, empowering businesses to achieve unwavering growth.

Why Join Us?

Join our team in Bury St Edmunds or Colchester and enjoy the flexibility of working 2-3 days a week in the office in a full-time, permanent role. We strive to be industry leaders and prioritise your growth, celebrating success and offering unwavering support during challenges.

Overview

• Take a "hands-on" approach to handling a portfolio of claims from start to finish.
• Handle phone calls, emails and tasks.
• Register FNOL and ensure all new claims are monitored and handled within our service level agreements, including custom arrangements with insurers.
• Maintain full compliance with our standards, service procedures, accepted market practices, and CII Code of Ethics.
• Ensure compliance with General Data Protection Regulations.
• Accurately record and file all communications with clients.
• Support clients to get the best outcomes on their claims, advocating for our clients to receive prompt service and great outcomes on their claims.
• Work with Claims Executives to identify trends and risk management needs.

Knowledge & Experience

• Working knowledge of all main classes of General Insurance, our main claim types are Motor, Property and Liability. There is the the ability to cross train into these and other areas such as travel, cyber, transit and financial lines.
• Minimum of 2 years of commercial claim's experience.
• Responsibility for personal development and keeping knowledge up to date through e-learning, in-house courses, and studying for professional qualifications to gain required CPD points.

Skills

• Good level of technical insurance skills, assessed by regular in-house testing.
• High accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritize work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to identify and respond appropriately to an individual client's level of understanding.

Qualifications

• GCSE Math's and English (or equivalent).
• Cert CII (desirable for this role).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.