Claims Assistant - Christchurch
If you possess first class customer service skills and are dedicated in giving full customer satisfaction, then we have an exciting opportunity to work within a fantastic organisation.
They continue to grow through the dedication of their staff. In order to maintain this growth, it is essential that standards and quality levels are continually developed in tandem with the implementation of best practices.
Responsible for handling both incoming calls in accordance with SLA's and in keeping with the company's customer care philosophy. You will be dedicated to seeing queries through from start to finish and ensure the best possible customer journey.
-To act as a positive role model for the company at all times, promoting good working practices.
-Assisting and processing relevant claims queries.
-Process calls as efficiently and effectively as possible ensuring that accurate advice and responses are provided to callers.
-Where investigation is required update caller and give an undertaking to ensure they receive full response within 24 hours.
-Ensure that any 'expressions of dissatisfaction' are handled appropriately and resolved where possible and logged on the respective call log system.
-Ensure that all 'extraneous calls' are logged on the respective call log system.
-Inform Team Manager of any escalated complaints.
-Advise Team Manager of any compliments received.
-Undertaking such other similar duties as may be required from time to time.
- Customer Service