Our client, a specialist insurer is looking to recruit new Claims Assessors for their busy centre in York. The company are seeing massive business growth and have just rebranded so this an exciting time to join.
YOUR NEW JOB...
The purpose of the role is to engage with customers who have filed a claim and assess claims promptly and fairly in line with company SLA's. You will be given superb training and then empowered to make decisions in the best interest of the customers you are engaging with.
Key duties -
*Answer Claims Department telephone calls in line with the departmental SLA.
*Liaise with policyholders, third parties and loss adjusters verbally and in writing in order to assess a claim.
*Calculate settlement of claims.
*Meet daily file and phone targets.
*Accurately creating new and subsequent claim records and updating these records as each claim progresses.
*Identifying valid and invalid claims by analysing the terms and conditions of the policy contract and the claim information.
*Identifying risks and reporting them in line with internal procedure.
*Undertake development under the guidance of the Claims Manager, Team Leaders and Trainers.
We are looking for individuals who possess an excellent telephone manner and inter-personal skills showing empathy and intuition. We are looking for individuals who understand service excellence and who are sales focused
WHATS ON OFFER…
Company operate a Flexi-time policy - core hours 10am-3.30pm - great to fit around other social commitments!!!
Additional days holiday can be accrued.
If you are able to demonstrate the above, have the correct skills and would like to apply please send your CV
Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.
Charterhouse Recruitment is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments
- Claims Handling
- Customer Advisor
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