claims Advisor

Posted 6 April by Connect2Staff Easy Apply

Claims Handler

Salary: £17-19,000 per annum

Shift Pattern: 40 hours per week -Monday -Friday

The hours are 40 hours per week, shift rota Mon-Fri 8-5, 8.30-5.30, 9-6, 10-7, 11-8. One Saturday a month (9am-1pm), half a day's overtime can be claimed for this or half a day in lieu the following week

The role of the Claims Handler is to manage assess travel claims in a timely and accurate manner, in accordance with the benefits and rules of the policy.

Role Responsibilities

  • Handling all claims right through from first advice to final settlement
  • Dispatch of claim form
  • Investigating, negotiating and settling claims within an agreed authority level
  • Recording claims data and progress accurately
  • Communicating decisions to customers
  • Answering customer queries via letter writing, email or telephone
  • Arranging claims payment
  • Proactively identifying any fraudulent cases and assessing the recovery potential
  • Complying with legislative requirements such as data protection and medical confidentiality
  • Assisting project work or undertake projects for the claims team

Personal Qualities & Key Skills

  • Good communication skills, both verbal and written
  • Previous expereince within insurance and claims exposure
  • Numerate and possessing relevant PC skills -Word & -Outlook (essential), Excel (desirable)
  • Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to settle claims in accordance with policy wording/conditions
  • An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems
  • Good attention to detail and able to work accurately to meet strict deadlines
  • Dependability, attention to details,and ability to follow and interpret procedures in a fast paced, high volume work environment
  • Ability to exercise judgment to shift priorities and organize multiple tasks simultaneously

Connect2staff are acting as an employment agency in relation to this role, please assume if you have not heard from us in 72 hours you have not been successful

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

Reference: 34846836

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