Customer Claims Advisor
£16,483 (Depending on Experience)
Want to work for an award-winning organisation? Were currently recruiting for our next customer service superstar in Wakefield. Do you want to work for a company which delivers a first class experience for its customers and employees? If so then youre heading in the right direction.
Youll be joining the team at an exciting time as weve recently moved into our new modern offices in the Paragon Business Village and weve just been ranked in 12th place in this year's Sunday Times Top Track 250 list of the UK's leading mid-market private companies.
Our purpose is to make a difference for customers and its no surprise that our Customer Service team is responsible for delivering outstanding customer experiences. We have more than 1,500 people across three Contact Centres in the UK who support our 8.5 million customers.
What will I be doing as a Customer Claims Advisor?
Work within contact centre guidelines to maximise availability for receiving incoming calls
Be available to work between the hours of 7am-10pm Monday-Sunday on a shift pattern
Actively work towards team and individual personal injury and hire car referrals, quality and other KPI targets
Accurately record all information captured throughout the claim reporting process
Provide information or advice requested by customers, which is accurate and reflects the best interests and needs of both the customer and the company
Provide our customers with clear information and keep them informed
Strive to improve systems and process for our customers and business
Following system and procedural processes to ensure compliance with the FCA.
What Skills or Experience is needed for a Customer Claims Advisor?
Minimum of 6 months experience working within a customer service environment, with a proven track record of delivering excellent customer care
Strong communication skills including relationship building
The ability to remain objective when dealing with individuals and demonstrate empathy
Excellent time management and attention to detail
Good numeracy and literacy skills
Takes responsibility for achievements of targets and own performance.
If this sounds like the role is for you then take a closer look at the benefits we offer:
A competitive salary starting from £16,483 depending on experience. We also recognise our employees commitment & performance through our salary package with the opportunity to earn up to £20,808 after three years
A variety of shift patterns opening hours of 7am -10pm Monday to Friday, 8am-6pm on Saturdays and 9am-5pm on a Sunday on a rolling 8 week shift pattern
Daily free fruit
Mini Well-being: Free at desk massages!
Award winning training from our internal talent and development team.
Opportunities to be involved in CSR, charity and fundraising events.
You can apply online now. If your experience and skills match our requirement we will call you to discuss your application further.