Claims Advisor - Commercial Insurance

Posted 16 August by Marsh
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Claims Advisor

Norwich City Centre

Starting salary dependent on skills and experience

Would you like to build a challenging and rewarding career within Insurance? Are you hungry to learn, have a natural aptitude for dealing with people and able to demonstrate sound planning and organisational skills and impeccable attention to detail? If so, we want to hear from you.

Please note, these are non-call centre, Monday - Friday based positions.

About Marsh

As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing and delivering innovative industry-specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries and annual revenue of approximately $5.4 Billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices.

About the role

Our teams of Claims Advisors work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

Key responsibilities:

  • Manage claims for global clients.

  • Maintain quality to ensure compliance with internal procedures and regulatory requirements.

  • Build and maintain strong working relationships with colleagues, clients, insurers and third parties.

  • Use internal systems to record and update information.

  • Manage and prioritise your own workload in order to meet deadlines and maintain Service Level Agreements (SLA’s).

  • Develop an in-depth knowledge and understanding of your specific sector.

Skills/Experience required:

  • Grade C or above in GCSE Maths and English or equivalent.

  • Previous experience within a technical claims role advantageous, although not essential.

  • Strong attention to detail with a methodical and conscientious approach.

  • Planning and organisational skills.

  • Quick to take on-board new information which is technical in nature.

  • Analytically minded with the ability to resolve complex queries.

  • Excellent written and verbal communication skills.

  • Good numeracy skills.

  • Able to promote continuous improvement and respond positively to change.

  • Previous experience of working to SLA’s or within a process driven environment advantageous.

Required skills

  • Claims
  • Problem Solving
  • Claims Handling

Reference: 35887559

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