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Claims Administrator

Posted 1 week ago by Haven Claims Easy Apply Ended

Purpose of the Role:

  • To effectively manage the administration of all inbound and outbound communication.
  • Support the claims function by way of ensuring sufficient stationery supplies.
  • Provide general administrative support to the Claims Function and Management Team.
  • Generate ideas to contribute towards the continuous improvement of the team.

Key Responsibilities:


  • Effectively reference inbound communication and allocate to relevant claim.
  • Providing assistance with all outgoing mail including special and recorded delivery requests in line with best practice process.
  • Scanning and referencing open and closed post items.
  • Assist with managing stock control and ordering of supplies, including stationery, letter head and office sundries.
  • Transferring historic paper files to electronic format.
  • Organisation and maintenance of image based documentation and folders.
  • Providing assistance with all ad hoc administrative tasks where required to support the team/department and /or Management Team.

Application of Technical Knowledge:

  • Effectively use Visualfiles to reference post.
  • Ability to apply knowledge of the service suppliers to effectively manage required administration tasks.


  • Ensuring all incoming post is opened, dated, referenced and distributed in line with departmental SLA’s.
  • Ensuring all emails and incoming and faxes are printed/scanned, post, referenced and disseminated in line with departmental SLA’s.
  • Ensure outgoing post is managed and ready for collection at close of business each day.

Critical Competencies:

  • Strong interpersonal skills.
  • A proven team player.
  • Attention to detail with high level of numeracy and literary competence.
  • Sound judgement demonstrated.
  • Strong organisational skills.



  • Prior experience of working within a Motor Claims Administration Capacity.


  • Prior experience working within an administrative environment supporting a busy department.
  • Demonstrate the ability to work under minimum supervision.

Required skills

  • Administrative
  • Administrative Support
  • General Administrative
  • General Administrative Support

Reference: 34660472

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