Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision provides market leading expert claim handling in areas of investigation, evaluation, negotiation and resolution of assigned claims in accordance with the Company's policies, procedures, best practices and controls at all times on claims arising from Solicitors and other Professional Indemnity lines of business. This job does not manage others.
Manchester - Lancashire - United Kingdom
Primary Job Duties & Responsibilities
Provides market leading claim service working closely with the Professional Risks Claim team and the broader business to deliver and enhance the claim offering. Collaborates with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends. Partners with Underwriting to sell and market business and strengthen external client relationships. Opens new claims and sets reserves; carries out early, appropriate investigations in respect of policy coverage, liability and quantum and provides legal assistance as necessary. Negotiates settlement of claims and communicates on cover. Ensures that vendors provide a market leading, cost effective service to both insured and the company by continually monitoring their performance, cost and quality. Maintains a close working liaison with underwriters and risk management, and where appropriate, promotes the interests of Travelers by working with other business areas. Attends the Insured and Brokers and shares the values of the department and the company and the services that it provides. Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work. Other duties as assigned.
Legal Degree / LLB (or equivalent) is required.
Some prior insurance related activity experience (e.g. paralegal, insurance operations, insurance broker).
Education, Work Experience & Knowledge
Thorough experience and sound judgment handling Financial lines of business with a strong emphasis on Solicitors professional negligence claims. Thorough technical expertise with proven track record managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures preferred.
Job Specific & Technical Skills & Competencies
Advanced communication skills. Intermediate strategic planning. Intermediate business perspective. Intermediate ability to build collaborative relationships. Intermediate openness to influence, flexibility. Intermediate team work. Advanced credibility.
Weekend work hours (Frequency) Occasionally Travel (Frequency) Occasionally Each individual has responsibility for: Acting in accordance with Travelers Companies Code of Business Conduct and Ethics, Business Excellence Policy and all HR policies and procedures. Delivering high quality service to brokers and customers in line with our service standards . Complying with all legal, insurance, regulatory, Lloyds and Sarbanes Oxley rules and guidelines . Acting at all time in compliance with the Treating Customers Fairly outcomes. Working as a team with colleagues within the Company and the Enterprise. Developing strong relationships with our key supporting brokers and customers and all other key external stakeholders. Adhering to the Company's policies and procedures . Keeping adequate records of all transactions undertaken with brokers, customer and all other parties . Continually looking for improvement both from a personal and business perspective.
Operates standard office equipment (Frequency) Sitting (Can stand at will) (Frequency) Use of Keyboards, Sporadic 10-Key (Frequency) Use of Display Screen Equipment (Frequency)