Cisco Collaboration Engineer

Posted 5 July by Fullbrook Consulting Group

The Client:

Our client is a global IT and Telecommunications company specialising in communications.

Role & Key Responsibilities:

  • The Collaboration Engineer will support clients on Cisco technologies.
  • Responsible for providing Tier 3 support to client base.
  • Act as an escalation point for the internal team and handle complex client issues.
  • Demonstrate excellent level of customer service when providing support both internally and externally.
  • Get involved with troubleshooting and pro-actively identify potential issues with Cisco technologies.
  • Complete all required documentation and carry out ad-hoc support duties.
  • Maintain a sound knowledge of Cisco technologies and strive to improve skills.
  • Efficiently communicate technical issues to both technical and non-technical staff.
  • Act as a professional and friendly company representative at all times.
  • Aim to become a technical expert or subject matter expert in particular field.

Skills & Experience:

  • 4+ years’ experience within a NOC environment.
  • CCNP level knowledge
  • Experience of CUCM, Gateways / Cube, Unity Connection, Attendant Console, Jabber, IM and Presence, Video.
  • Excellent troubleshooting skills.
  • Problem and incident resolution experience.
  • A great problem solver who has high attention to detail.
  • Excellent communication and relationship building skills.
  • A positive and friendly demeanour.
  • A high energy, enthusiastic and friendly individual.
  • The desire to develop technical knowledge and gain further qualifications.

Required skills

  • Network Engineering
  • Troubleshooting
  • NOC
  • Unity Connection

Application questions

Do you have at least 4 years' proven experience of working within a NOC environemnt?
Can you demonstrate CCNP Level knowledge?
Do you have proven experience with Cisco Collaboration products?
Do you have excellent troubleshooting skills?
Do you have previous experience of providing T3 Support to customers and clients?

Reference: 34584905

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job