Children’s and Families Contact Centre Administrator Maternity

Posted 3 days ago by Swanstaff Recruitment Ltd

Location: Cardiff East
Salary: Circa £18,000 - £20,000 D.O.E
Hours: Monday - Friday, 09:00 - 18:00
Start date: Beginning of September 2019

Who are Swan Family?
Swanstaff are a `Sunday Times Top 100 Company to Work For`, a `Gold Standard` Investor in People, the first 3 time award winner at The Kent Excellence in Business Awards (`Large Business of the Year`, `Employer of the Year` & `Entrepreneur of the year` for our CEO Stephen Rogers) and we were recently listed in `The Recruiter Fast 50, 2017`.

Swan Family is proud to have been awarded the contract to run the Children & Family Contact Centres in 2016, in Cardiff, on behalf of Cardiff Council. Swan Family has a long-standing record of Children and Family contact and has also been successfully operating an additional 9 Centres on behalf of other local authorities all over the UK.

We are now actively seeking a Children & Families Contact Centre Administrator (Maternity Cover) for our Cardiff East Centre. A Level 3 NVQ Qualification in children and families or a related field is integral.

Apart from being part of a fantastic Sunday Times Top 100 Companies to work for you will receive;
• Ongoing training and support; including a clear career development pathway
• 33 days holiday (including Bank Holidays)*
• Private Dental care
• Money back on Eye care and Prescriptions
• Head Office support functions including Payroll and Compliance
• Discounts via Perkbox - gym memberships, utility bills, cinema tickets, flights
• Company socials; in the past 2 years we`ve travelled to Dublin, Ibiza, Amsterdam, Vegas and LA!
• We have an annual day at Lingfield race, all singing all dancing (literally) Christmas party, quarterly nights out and competitions
• Share scheme option - would you want to become a Swanstaff shareholder?
• Pension scheme

The Role:
The role of a Family/Children`s Contact Centre Administrator is to support the Centre Manager and Contact Centre Co-Ordinator in all areas of administration for our Cardiff East Centre.

• Checking availability of Children and Families Contact Supervisors
• Organise and schedule supervised contact sessions for children who have been removed from their parents care and their parents or other family
• Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority
• Dealing with the arrangements of private contact sessions
• Reception and general admin duties

The role of a contact centre administrator is varied, on occasions challenging and very rewarding.

• Excellent IT skills, including an advanced level of Excel
• Is target driven
• Is focused on high standards and is quality driven with an attention to detail
• Has an articulate and professional phone manner
• A non-judgemental attitude
• An ability to put people at ease.
• Knowledge of child development and current UK legislation relating to children and families is an advantage
• A desire to work with vulnerable families.
• NVQ Level 3 in children and families or a related field is integral
• A current DBS for working with adults and children
• An understanding of child protection and safeguarding
• Experience working with children and families

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.
• Believe that nothing is impossible
• Treat all with respect
• Exceed expectation
• Create opportunities

Closing date for all applications: Friday 23rd August 2019

*20 days holiday plus bank holidays when you commence employment, after the successful completion of your probation you will be given an extra 5 days holiday. After 2 years` service holiday increases to 28 days plus bank holidays.

Swanstaff Recruitment is an equal opportunities employer.

Application questions

Do you have a NVQ Level 3 in Children and Families or a related field?
Do you have a current DBS for working with adults and children?

Reference: 38688586

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