Chat & Email Support PokerStars - Portuguese - Day Shifts

Posted Today by Partnership Jobs
The role Chat & Email Support PokerStars - Portuguese - Day Shifts

We are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia Bulgaria It is a day shift role starting between 8 am and 3 pm and finishing between 5 pm and midnight Monday - Sunday The team is involved in variety of different tasks ensuring the players' experience is a positive one

Are you our next star player

You'll be our Group ambassador helping our customers with any questions they may have We'll provide you with everything you need Starting with a comprehensive training course specifically tailored to aid you in your new job and enabling you to work further with our knowledge base promotional materials and ever-evolving environment so that you can focus on keeping our customers happy and constantly improve their end-user experience

Why we need you

We are expanding our Customer Support team and therefore we are looking for more people to join our team This is needed because we are the largest online gaming poker and sports betting company in the world and therefore we are constantly acquiring new players and expanding our presence in regulated markets all over the world

Some of your responsibilities

• You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries

• You will be on top of your game when having to inform players of any upcoming promotions regulation changes and requirements

• Always providing fast accurate thorough and friendly responses

• You will stay fully up-to-date with all of the PokerStars Guidelines Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management

• It is a busy team so you'll enjoy a fast-paced environment working to agreed targets as we strive to grow our brands and develop our services

• You will be willing to know the business in depth by being involved in projects and task groups

•Due to the current circumstances you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity

Who we're looking for

Your experience

While previous experience in a Customer facing role is not a requirement any relevant experience or interest in customer support online gaming or online payment processing would be considered as an advantage

Your skills

• You need to have the ability to demonstrate excellent verbal and written communication skills in Portuguese and English

• Customer - obsessed

• Possessing the ability to multitask think quickly on your feet so that you can make solid decisions

•Being Tech-savvy and efficient with different communication and office software tools

Your behaviour

Highly- motivated with great attention to detail and able to evaluate customer demands

What's in it for you

We offer a competitive discretionary annual performance bonus And we provide advice and dedicated assistance to those moving to Bulgaria

Your package will include

•Discretionary annual performance bonus of up to 25 of your annual gross salary
•Additional skills bonuses (600 BGN) up to 3 times per year
•Health and dental insurance for you your partner and your children (if you all live at the same address)
•250 BGN Personal interest allowance to let you learn something new or pursue a hobby
•490 BGN for Home Office furniture
•1000 BGN as congratulations if you have a baby whilst you work for us
•In-house training and development to develop your skills progressing your career
•Contribution towards your transportation and lunch expenses
•Every year the Group provides the opportunity to participate in a very generous 3-year savings plan with the possibility of buying stock at a di

Reference: 41184664

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