Overall Role Purpose
Responsible for assuring that the introduction of change into the IT operational environment is controlled and managed to minimise disruption to the operational services and infrastructure.
Accountable for PGDS’s IT change, release and configuration management processes and policies.
Manage and maintain the governance for the IT change management process, including the maintenance of business and IT stakeholders for assessments and decisions around IT change.
Ensure adherence to the IT change, release and configuration management processes and policies for all IT changes by the business and IT stakeholders and suppliers.
Assure approvals for change and chair the Change Advisory Board as part of the process delivery.
Coordinate with the service providers to assure appropriate change planning and preparation, change implementation/ release deployment, and change reviews and closure (performing Post Implementation Reviews as required).
Maintain and manage the alignment between the IT Change Management and Release Management processes. Embed configuration management into the change and release management processes.
Ensuring that releases are properly assessed, approved and released successfully into the operational environment.
Get assurance that adequate testing has been carried out on all relevant releases before they are deployed in the operational environment, that all back out plans have been checked and approved and resources are available to carry out any changes.
Set up and maintain strong relationships with BU and application management stakeholders by effectively managing expectations, and inspiring confidence in delivery.
Develop and review PGDS’s Configuration Management System (CMS), the Configuration Item (CI) nomenclature for use and govern how service providers’ Configuration Management Databases (CMDBs) fit into the CMS.
Maintain a Configuration Management Plan, identifying CI types for new/changed services.
Ensure the application of continual improvement to the design, execution and performance of PGDS’s and suppliers’ IT change, release and configuration management processes.
Job Requirements - Knowledge and Skills
Demonstrable and compelling experience operating in IT Change, Release and Configuration Management roles, ideally in multi-supplier/ SIAM environments. Strong process knowledge and policy development experience essential.
ITSM skills and ITIL V3 certification (minimum Foundation, ideally Intermediate level).
Practical experience and certification in Project Management (e.g. PRINCE2 Foundation)
Experience in a DevOps/Agile organisation
Experience at working within a multiple supply chain environment
Experience of working with Cloud Technologies (Optional)
Cloud Service Management knowledge and certification (e.g. Cloud Credential Council)
Job Requirements – Attributes
The following competencies are essential for successful PGDS Leadership, alongside the relevant technical expertise.
Inspire & Motivate – Makes inspiration a focus, unlocking a level of additional effort and energy that can make the difference between organisational success and failure
Courage & Self- Management – Does not shy away from conflicts or challenging situations. Addresses problems candidly and directly. Is self-aware and manages own emotions and reactions.
Develops & Coaches- Creates a learning environment in which people are encouraged to learn from mistakes, take the time to analyse their successes, and understand what went well/can be improved. Encourage team to develop skills beyond their current role.
Change champion – promote and role model positive change in the pursuit of better outcomes for our customers and teams.
Commercial Perspective – Investigates and evaluates financial and other information to make sound commercial recommendations and decision. Explores options and alternatives to add further value and/or improve efficiency.
External Focus – Displays a strong awareness of the external market and industry/sector developments. Benchmarks internal performance with external competitors, suppliers and products.
Strategic Thinking – Formulates objectives and priorities and implements plans consistent with the long-term interests of the organisation. Capitalises on opportunities and manages risks.
IT Knowledge - Uses a variety of complex tools and new technologies to improve systems and delivery of services. Coaches others in the use of tools and technology and makes use of technology to improve productivity.
Teamwork and Relationships
Building Relationships - Balances “getting results” with a concern for others’ needs. Develops trust and rapport across PGDS & its customers and suppliers.
Collaboration & Inclusion - Promotes a high level of cooperation between own and other functions creating a positive and productive atmosphere. Seeks out, values and incorporates the perspectives and contributions of all staff and stakeholders.
Agile Way of Working – adheres to agile methodologies, collaborating with multi-discipline, cross-functional teams to deliver against iteration targets. Partners with business representatives (e.g. product owner, product manager), ensuring alignment and value to the customer. Champions team learning and adopts best practices.
Outcome Focussed – focuses on customer-centric outcomes rather than individual activities.
Learning Agility - Seeks learning opportunities beyond current requirements.Ambition - Sets challenging goals and standards of excellence beyond current position. Actively pursues personal and technical self-development, and seeks challen
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