At Selfridges, we surprise, amaze and amuse our customers. To be at the forefront of this, we are undergoing a transformation programme to drive this with five different workstreams. We are looking for a Change Manager within our Single View of Customer workstream to be part of this exciting journey.
Single View of Customer focuses on how we remember, recognise and reward our customers within our 20/20 transformation programme.
KNOW THE ROLE
The Change Manager is accountable for ensuring that the requirements for business change are fully understood and that the right change strategies are developed. Alongside this, this role will ensure that stakeholder engagement is maximised and that actionable change plans are created.
A key part of this role is ensuring that change management is both factored into and co-ordinated across both the Workstream and project level planning as well as fitting in to the overall 20/20 change and communications framework. This will include fully participating in the Workstream Discovery phase.
The Change Manager will be an ambassador for change management and will provide hands-on help and coaching to the Single View of Customer Workstream and project teams to ensure they understand what change management is and why it is important. This will help plan for not just the end state but also the transition states across the multi-phased programme of work.
KNOW WHAT WE ARE LOOKING FOR
We are looking for a Change Manager with a wealth of retail change experience and ideally within CRM initiatives. You will be able to influence across all levels, be self-driven and people orientated, understanding how people go through a change and the change process.
Alongside this, you will be experienced working within a customer orientated function and supporting transformation within this area and have proven experience in providing service to variety of stakeholders from different organisational levels and functions to achieve successful project outcomes.
KNOW WHAT’S IN IT FOR YOU
Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 35 days holiday including bank holidays, potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!
THE SELFRIDGES STORY
Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other. The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today.
Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.
In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.
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