Change Control Executive

Posted 14 September by TUI in the UK

Joining the Holiday Change Team as a Change Control Executive, we will help you become an expert on our destinations, products and procedures to respond, resolve and service a range of our customers. As part of the Holiday Change team you will manage, investigate and prioritise any Hotel and Flight Programme changes as well as administrating these changes within our in house systems. You will put all customers at the heart of the business and consistently ‘go the extra smile’ by creating unforgettable holiday experiences that make us famous for service and create customers for life.

TUI Group is the world’s number one integrated tourism business. We are building a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.

What you will be doing

As a Change Control Executive, you will ensure that full consideration has been given to the change and that any course of action, whilst customer focused, has been considered against our legal responsibilities and wider trading activity. You will prioritise, investigate, challenge and manage all supplier and company driven changes to maximise customer retention and reduce and negative impact on the business and customer. You will ensure all proposed changes are relevant and necessary; the content is thoroughly investigated and ensure the root cause is identified in order that future re-occurrence is avoided. 
You will work closely with internal teams to mitigate the commercial impact of all programme changes through focus and the use of tactical alternatives to minimise exposure risks. You will identify and understand the root cause and accountability for each change actioned.

You will enjoy change and challenges but regardless you’ll always ‘go the extra smile’. Your desire to achieve will lead you to exceed all company, sales and service targets.

What we are looking for
  • Experience of working in a fast paced environment. An understanding of ABTA Code of Conduct and Package Travel Package Regulations would be advantageous however training will be provided
  • A customer driven and positive individual with passion for delivering contemporary service
  • Good mathematical ability, strong verbal and written English
  • Proficient in the use of Microsoft Office applications including Word, Excel and PowerPoint
  • Engaging communicator able to manage challenging situations/individuals a team player with excellent interpersonal skills
  • Very efficient with the ability to prioritise yet consistently deliver with attention to detail
  • Willing to engage and collaborate at all times with customers and colleagues
  • Willing to adapt to regular business change and new technology

Working within TUI group

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

It’s our people that make us number one

TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.

You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.

How to apply

Apply online, we just need a few details from you and your CV

Reference: 36112252

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