Reporting directly to the Portfolio Manager and is responsible for an Assistant Centre Manager, Receptionist and Centre Coordinator.
Our client is a property company with a portfolio of trendy business centres throughout London. They are looking to recruit a Centre Manager for their site in South West London. The ideal candidate will have Centre Management experience or similar.
Some of the responsibilities will be to:
Pro-actively manage and market the above Business Centre to ensure excellent delivery of customer service and customer satisfaction.
Rent roll and occupancy are maximised through the delivery of on-site initiatives;
A strong community network is built and maintained and high standards of presentation and maintenance of centre.
Main responsibility of this role will be customer service.
To be the first point of contact for visitors and customers by maintaining a public presence at reception or hot desk where appropriate.
To provide first class customer service to all customers, and visitors to the centre.
To engage with all existing customers, and potential new customers to strengthen and grow good customer relationships by understanding their business and getting to know them.
Responsible for all on site sales by conducting viewings of vacant space, selling the space, explaining the letting terms and maximising other added value services
Familiar with telecoms terminology, unique selling points (USPs), sales process and pricing and the ability to communicate this to potential customers.
Host, manage and market the company - ensure all up/down sizing opportunities are maximised.
Staff Management & Training
Responsible for managing the on-site team, which will include recruitment and training ensuring that workloads and tasks are appropriately delegated and monitored.
Work in accordance with the policies and procedures of the company
Review staff performance and monitor objectives to include annual appraisals and performance objectives.
Carry out regular reviews and arrange/provide training for the on-site team.
Encourage good communication, team work and an entrepreneurial environment.
Assist the wider Centre team in the provision and induction for new starters within the portfolio as required.
Work closely with the Facilities Management team to ensure good, open communication across the centres.
Marketing, Community Management and Sustainability
Hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.
Deliver a monthly customer newsletter.
Ensure the branding and signage of the Centre complies with Group policy and is kept to a high standard.
Use Twitter, Instagram and any other relevant social media to increase awareness of both customers and the centre in the wider community in accordance with our policies
Responsible for ensuring compliance with the companies Health and Safety policies and procedures, and all associated statutory requirements throughout the centre(s).
Responsible for customers moving in and out, including management of the dilapidations process and unit preparation in line with company procedures.
To take responsibility for the Net Profit Revenue (NPR) of the centre.
Prepare, manage and review all rental budgets with Portfolio Manager and Facilities Manager.
Taking responsibility for dealing with arrears prior to handing over difficult cases to Credit Control team.
Good knowledge of social media along with knowledge of events would be a distinct advantage for this role. Personal presentation and communication is essential as you would be an ambassador for the company.Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 7 days you may assume you have not been selected this time - but you are welcome to apply for any future vacancy you feel you are suitable for. Thank you for your interest in Acme Appointments.
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