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Casualty Claims Adjuster

Posted 12 September by QBE Financial Ended

To examine, evaluate and negotiate settlement of claims in an accurate and timely manner in accordance with the policy terms and conditions and deliver market leading customer service to brokers and clients.

General Description

  • Manage a caseload of EL/ PL claim files to a financial value of £100k
  • Ideally also competent in handling of first party Commercial property claims to £100K
  • Undertake desktop enquiries and/or utilise investigation service providers to assess policy cover and legal liability
  • Negotiate EL/PL claim settlement on claims valued in excess of £25k or otherwise excluded from the MOJ portal
  • Ideally negotiate settlement of first party Commercial Property claims to £100K
  • Prioritise workload to ensure high levels of customer service and delivery of indemnity savings
  • Handle claims in compliance with both Statutory and Corporate service standards.
  • Build positive relationships with all customers to support business retention and profitable growth
  • Produce ad hoc claims reports for stakeholders as required.

Essential Requirements

  • Previous experience in handling EL/PL claims essential.
  • Previous experience working in a customer service environment
  • Broad understanding of the insurance market
  • Outstanding communication and influencing skills
  • Strong investigative skills
  • Excellent negotiation skills
  • Ability to work as a team player
  • Relationship management skills
  • Ability to use Microsoft Office applications

Required skills

  • Caseload
  • Commercial Claims
  • Insurance
  • Liability
  • Claims Handling

Reference: 32375803

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