Casual Food & Beverage Assistant

Posted 9 March by Champneys Health Resorts Easy Apply Featured

Casual Food & Beverage Assistant - Champneys Henlow

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire, Hampshire and Kent.

To give a high standard of food and beverage service and providing a fine dining experience to Champneys guests.


  • To participate in the restaurant, bar and room service in accordance with the requirements and practices of the food and beverage department.
  • To prepare all mise-en-place required for the tables and stations before each service.
  • Undertaking cleaning and tidying of service and pantry areas before, during and after the service.
  • Fully laying and clearing away of tables.
  • To gain working knowledge of calorific values and basic nutrition in order to advise guests on diet.
  • To have a working knowledge of each day’s menus in order to answer guests queries.
  • Laying out of the buffet and maintaining it during the service periods including ensuring correct labelling of food.
  • Restocking of wine fridges as required.
  • To be pleasant and helpful to guests without familiarity.
  • Taking bookings for all meals.
  • To deal with guests comments and complaints initially and report these to the person in charge.
  • To inform the person in charge of any non-resident guests or club members using the restaurant (so that they can be billed).
  • Responsible for maintaining a high standard of personal hygiene and appearance (full uniform must be worn whilst on duty).
  • Upselling where possible.
  • Communicating effectively with other departments especially the Kitchen.
  • Responsible for reporting any health and safety hazards, immediately to the senior person on duty.
  • Responsible for attending all departmental and training meetings when required including pre-service briefings.
  • To assist with the setting up and service of additional functions/parties when required.
  • To work towards the objectives of the Restaurant, Resort and Champneys.

  • To be fully conversant with the Resort’s emergency procedures.

  • Adhering to health and safety standards in the restaurant and action/report any hazards as necessary.

  • Comply and with all Company Policy and Procedures

  • Complete any other reasonable duties as requested by the Senior Management Team and to ensure the smooth running of the service areas.



  • Food hygiene certificate, training can be given.


  • Working in a high quality restaurant.


  • Strong customer service

  • Effective communication skills dealing with both internal and external contacts.

  • Attention to detail

Knowledge and Understanding

  • Nutritional and Allergy requirements
  • Have a working knowledge of the Champneys approach to healthy eating in order to advise guests and answer queries
  • Full understanding and knowledge of the menu.

Other requirements

  • Must have a passion and love for food.

  • Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements.

Required skills

  • Customer Service
  • Nutrition
  • Restaurants
  • Waiting
  • Fine Dining

Reference: 34645340

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