Casework Manager

Posted 13 January by Second Chance Headway centre
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Thanks to National Lottery Funding, we have an exciting opportunity for someone with a Social or Welfare Care background to deliver a significant Case Worker Project throughout the Wakefield District.

The successful applicant will manage the project, with two other Case workers; The project is fully funded for three years, with further development and continuation being a major goal.

Job Title: Community Case Worker Manager

Service: Community Support Services

Contract: 3 year project

Responsible to: Clinical Manager

Main Purpose: Responsibility for Managing the Second Chance Headway Centre (SCHC) Community support Service.

Main Purpose:

To create and setup the Community Support Service with support and oversight from the Clinical Manager; to deliver Casework & Family Support services for people affected by brain injury, in a variety of settings across Second Chance Headway Centre’s catchment area in the Wakefield district.

Main Duties:

Service Manager

  1. Plan, organize, or coordinate the activities of a community outreach service. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work will involve liaising with other statutory and third sector bodies.
  2. Establish and oversee administrative procedures to meet objectives set by the Clinical Manager.
  3. Recruit, Interview and hire staff and volunteers as directed by the Clinical Manager.
  4. Establish and maintain relationships with other agencies and organizations in the community in order to meet community needs and to ensure that services are not duplicated.
  5. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  6. Direct activities of professional staff members and volunteers.
  7. Evaluate the work of staff and volunteers in order to ensure that programs are of appropriate quality and that resources are used effectively.
  8. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  9. Research and analyse member or community needs in order to determine program directions and goals.
  10. Speak to community groups to explain and interpret service purposes, programs, and policies.
  11. Analyse proposed legislation, regulations, or rule changes in order to determine how services could be impacted.
  12. Act as consultants to service staff and other community programs regarding the interpretation of program-related regulations and policies.
  13. Implement and evaluate staff training programs.
  14. Direct the preparation of public relations materials.
  15. Resolving Conflicts and Negotiating with Others, handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  16. Developing and Building the team, Encouraging and building mutual trust, respect, and cooperation among team members.
  17. Training and Teaching Others. Identifying the ongoing developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  18. Seek and engage in regular supervision with the Clinical Manager and attend meetings, as required.
  19. To continually review the evidence base of practice, implementing and evaluating change to ensure the highest possible standards are offered.
  20. To ensure implementation and compliance with SCHC, statutory regulations and Local Authority policies, protocols, guidelines and standards; and to participate in the reviewing and updating of SCHC policies as appropriate.
  21. To be an active member of the in-service training programme through attendance at sessions, delivering presentations and using reflective practice.
  22. To participate in appropriate/relevant working groups where changes will impact on service users.
  23. Safeguarding children and adults; Second Chance Headway Centre takes the issues of Safeguarding Adults, very seriously. All employees have a responsibility to support the organisation in its duties by;
  • attending mandatory training on Safeguarding ( children) and adults
  • being familiar with individual and the organisations requirements under relevant legislation
  • adhering to all relevant national and local policies, procedures, practice guidance and professional codes
  • reporting any concerns to the appropriate authority

Community Case Worker

  1. The Community Case Worker Manager will also have a portfolio of their own clients, and those escalated from the Community Case workers (reference the Community Case Worker Job Description).

This job description outlines the current main responsibilities of the post, however, the duties of the post may change and develop over time and the job description may be amended in consultation with the post holder

Required skills

  • Community Support
  • Local Authority
  • Organizational
  • Casework
  • Community Outreach

Reference: 39715409

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