Want to be a part of an exciting journey to transform customer service? We are looking for dynamic individuals to join our growing a team of industry leading housing professionals and we are looking for self-starters who have the capability & energy to deliver results.
As a Case Manager you will be responsible for managing a combination of mixed tenure property types delivering a responsive, efficient, high quality and customer focussed tenancy, lease and case management service. You will be managing queries and cases in relation to matters arising out of rights and obligations in a resident’s tenancy or lease. You will be working in partnership with residents and the Local Authority consulting with them on a wide range of issues including Anti Social Behaviour, Safeguarding, Successions and Tenancy Fraud. You’ll use your positive and innovative approach to meet tough quality standards and drive constant improvement in customer service.
We are looking for resilient people with energy and capability: you don't necessarily need a background in housing to undertake this role.
You will be focused, professional and organised and be confident in managing stakeholder relationships. You will be advising people and resolving complex issues so you will have experience in dispute resolution along with excellent interpersonal and written communication skills. It is also essential that you hold a current driving licence and have access to a car.
What we can offer is a competitive salary, comprehensive staff benefits and sector leading training and development. This is a great opportunity to join a forward thinking private and social housing provider who lead the sector.
Our Vision: everyone should have a quality home they can afford
People - we care about the happiness and wellbeing of our customers and employees
Passion - we approach everything with energy, drive, determination and enthusiasm
Inclusion - we draw strength from our differences and work collaboratively
Responsibility - we own problems and deliver effective, lasting solutions
Impact - we measure what we do by the difference we make
Access to our full suite of benefits including 26 days holiday per year, annual bonus subject to group performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.
To be placed in: Internal & External
Closing date for completed applications: 23rd March 2018
Interviews to be held on: 6th April 2018
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q manages over 90,000 homes across the capital and the South East, regenerating communities throughout the region and we are set to become London’s largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 23rd.
Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It’s only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.