Case Handlers - 6 Month FTC

Posted 10 May by Interaction Recruitment Easy Apply

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working in partnership with our award-winning client RAC who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams.

The RAC are looking for YOU to join an elite team of Case Managers!

If you are looking for a role within customer service then this is a fantastic opportunity to work for a market leader in the automotive industry. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities

More about the Role

We are looking for a case manager; someone who is passionate about delivering excellent customer service to a high standard on a consistent basis on a fixed term contract for 6 months.

The Role

  • To handle all types of customer contacts, via phone, email and letter.

  • To provide answers to customers to their satisfaction to build loyalty to the brand.

  • Complaint handling to resolution.

  • Prioritise casework according to customer and business needs.

  • Engage and provide a first-class customer experience.

Skills/Experience Needed

  • Customer focussed – first and foremost

  • Empathetic and understanding, able to put yourself in the customers position.

  • Problem solving within processes and guidelines

  • Organisation and prioritising case load

  • Confidence in decision making

  • A team player

  • Good writing skills

  • Previous call centre/customer service experience

Further Information

  • The role is based in Bradly Stoke, Bristol

  • The working hours will be in-between the times of 9.00am – 5.00pm Monday to Friday however you must be flexible in line with the business opening hours between them times of 08:00am – 7:00pm

If you are looking for a role in customer service or even if you are looking for a more challenging role within customer service this is a fantastic opportunity to work for a market leader in their field.

If you have the above skills and experience and can commit to the working hours and a challenging working environment please submit your CV. We look forward to hearing from you.

Reference: 35111062

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