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Case Handler

Posted 5 February by Foster Care Associates Featured Ended

Carter Brown Experts, part of the Core Assets Group, are looking to recruit a Case Handler to join their team in Mansfield to provide a comprehensive and flexible administrative support service to enable the business to function effectively.

DUTIES INCLUDE:

  • Responsible for administratively managing the caseloads of Core Assets Expert Services (Psychologists, Psychiatrist, Independent Social Workers and Paediatricians) within family, criminal and other independent proceedings.
  • Liaising between both associates and external clients (solicitors, local authorities, organisations) to ensure that all information is received by required dates and timescales are met.
  • Logging all case information, including all contact, discussions, changes to dates or otherwise on the Carter Brown database and saving all relevant correspondence to the server.
  • To ensure that clients receive a high level of customer service from the initial point of case confirmation. To be diplomatic towards clients and associates to guarantee their satisfaction with the service.
  • Responsible for processing Letters of Instruction and other documentation in a timely manner in accordance the Core Assets Expert Services standard operating procedures to achieve the report date.
  • To ensure that all cases are costed in accordance with Core Assets Expert Services standard formulas and dealing with any subsequent cost queries raised by both associates and clients.
  • To maintain and complete all relevant actions and chasers that have been assigned to the individual case handler in line with the timescales assigned to the case.
  • Dealing with enquiries from Court regarding; availability, timetabling and attendence. Deferring back to associates with clients’ queries.
  • To monitor associate’s conduct of cases; highlighting any issues or problems to the Office Manager/QA Manager.
  • To regularly liaise with the Referrals and Development department regarding revised timescales/when cases are cancelled, making sure the database is always noted.
  • To regularly liaise with the Quality Assurance department regarding changes to report dates, making sure the database is always noted up.
  • To process associate invoices for assessments in line with the agreed costs, regularly liaising with the Accounts department concerning any queries over associate invoices.
  • Contacting clients on a monthly basis to obtain feedback about the service.

ESSENTIAL CRITERIA:

  • GCSE/ equivalent in English Grade C or above and an ability to demonstrate numerical skills

  • At least 2 years general office experience in a service environment

  • To be able to evidence an understanding of the use of IT and electronic communications including the use of Microsoft Office in particular Word, Excel and Outlook email.

  • A good working knowledge of effective administrative systems and processes

  • Be able to demonstrate effective communication in writing

This is a full time, fixed term contract for 6 months with a salary upto £17,950 per annum pro rata dependent on experience + benefits.

Carter Brown Expert Service is an Equal Opportunities employer. We have also been awarded Double Tick status by the Jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. We reserve the right to withdraw this advert without notification. Please note, we do not work with recruitment agencies.

Reference: 34399366

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