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Case Administrator/Case Handler

Posted 9 March by Four Financial Recruitment Limited Easy Apply Ended

Four Recruitment are working with a local, Bolton company who are a market leader in their industry. The business are a specialist outsourcing organisation that offer an in-depth range of services to the insurance, healthcare and legal sectors throughout the UK.

Established over 20 years ago, the business have grown from strength to strength. They have opened a brand new additional Head Office space in Bolton and are now actively seeking a new member of their team to support the growth and continue to grow personally with the business

Case/Chase Administrator

Salary: £15,000, rising to £16,800 after 6 month probation, up to £19,700 on completion of full training

Excellent benefits, training and further progression throughout the company

Role:

  • Chasing outstanding medical reports from Solicitors the business is currently working with
  • Questioning companies when urgent documents will be with the business
  • Manage and process medical reports - updating system accurately and correctly
  • Receiving documents in general office portal and transporting to correct customer/client files
  • Using initiative & training to decide next stages of client processes
  • Making and receiving phone calls to suppliers/solicitors in relation to cases
  • Arranging appointments by email and gaining client/customer availability
  • Ensuring all parties are updated accordingly throughout the process - phone/email
  • Responding to clients/customers in a timely manner and accurately following daily workload updated on online system from Manager
  • Ensuring all cases are dealt with professionally, escalating to Manager if required

Person:

  • Experience of working in a similar role is highly beneficial (knowledge of legal/solicitor/medical experts processes)
  • Accuracy and attention to detail is ESSENTIAL
  • You MUST be comfortable negotiating and questioning over the phone

If you are looking for a new role at a business that offers excellent training, development and the opportunity to progress in a wide range of roles please send your CV to

Interviews are taking place now so please apply ASAP

Reference: 34650381

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