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Carrier Manager

Carrier Manager

Posted 9 April by Vanta Staffing Limited Easy Apply Ended

Carrier Manager:

A great opportunity has arisen within the transport department to manage the Slough DC Carrier relationships; the role will be reporting to the Distribution manager.

As a Carrier Manager, you will be based in Slough taking responsibility for the daily relationships with all carriers used on site. The role will be working alongside our DC team to ensure all customers have a great carrier experience. This is a great chance for someone who wants to break into the carrier world at a managerial level.

Working hours are Monday to Friday 9am-6pm.


Core responsibilities will include:

  • Managing the daily DC's and third-party carrier requirements from both an inbound and outbound perspective (approximately 1m consignments per year)
  • Continually monitor and enhance the customer proposition and experience
  • Liaising with third party carriers, Distribution Centre and other areas of customer service daily to ensure the best customer journey
  • Building and maintaining a strong working relationship with internal departments to ensure a great customer experience is at the front of what we do
  • Responsible for managing all third-party carriers using KPIs and Daily reporting.
  • Implementing agreed operational changes and best practices for all carrier related actions within our and third-party carriers.
  • Ensuring that operational and contractual service levels are met and exceeded through the achievement of contractual Key Performance Indicators for all third-party carriers.
  • Responsible for day to day communication and conducting regular review meetings with all third-party carriers.
  • Peak preparations and execution
  • To be an escalation point for operational and carrier related issues and problems effecting customers.
  • Maintaining an effective working relationship with all third-party carriers to provide an efficient and effective service.
  • Identifying commercial opportunities to reduce or control third party carrier costs.
  • Analysing information and evaluate data to identify issues and improvement opportunities
  • Be well informed with changes and new ideas in the UK and international delivery sphere
  • Ensuring the strategy and direction are always aligned to the business and brand
  • Managing the carrier claims process.
  • Validation, reconciliation and authorisation of carrier invoices.
  • Managing a team of four Dc administrators

Requirements:
Desired knowledge:

  • Management of carriers daily/weekly/month KPI's
  • Have experience of carrier operations or 2+ years in a similar role.
  • Good understanding of all carrier delivery types from one man and two man delivering to pallet services and dedicated vehicle service.
  • Mentoring and responsibility of carrier related costs
  • Excellent analysis and interpretive skills with high attention to detail
  • Ability to build relationships with key customers and stakeholders both internally and externally
  • Experience in driving continuous improvement
  • Ability to build relationships with key customers and stakeholders both internally and externally
  • Have an obsessive customer focus to deliver a leading class Ecommerce service level to our customers
  • Strong Excel and PowerPoint skills
  • Ability to analyse data to make confident decisions and continuously improve the service
  • Knowledge of import and export requirements.
  • Knowledge of dangerous / hazardous goods requirements

Benefits:
What we can offer you:

  • Competitive salary
  • Holiday Entitlement competitive entitlement
  • Company phone
  • Great working environment

Reference: 34858484

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