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Care Coordinator (Domiciliary Care)

Posted 5 January by Prism 7 Recruitment Limited Ended

Care Coordinator (Domiciliary Care)


£22-£24k + On Call

Prism 7 Recruitment are working on behalf of our client who are a National Domiciliary Care company to recruit for a Care Coordinator for their Super Branch in the Hammersmith area.

Responsibilities of the Care Coordinator

• To plan and assist the Registered Branch Manager in managing the delivery of all required care services within their assigned area, in a competent and professional manner, ensuring compliance with Local Authority contracts and CQC Outcomes

• To maintain effective and positive communication between the local office and the Company’s administration team, Local Authority departments, private customers and other external agencies.

• Ensuring continuity of care provision through effective contingency plans

• Work at all times in accordance with the Company’s agreed Policies and Procedures, and with any further instructions given by the Company’s Managers and Directors.

• Ensuring the appropriate provision of care and the allocation of support workers for the Company’s Customers, and for such other Customers as the Company may from time to time advise

• Ensuring that all Area staff receive mandatory induction training, and further training including legislative updates and personal development support as they may subsequently require.

• Liaising on a day-to-day basis with Social Services concerning the Company’s Service Users, as required

• Liaising with Service Users (and as necessary with their family, NOK and other care professionals etc) to ensure their ongoing care needs are being properly met.

• Ensuring Coldharbour data is accurately maintained and up to date ensuring right to work, appraisal and DBS renewals are actioned in a timely manner and in accordance with the Company’s policies and procedures

• Maintaining full, up-to-date and accurate records and files of all Branch support workers and Customers, in line with statutory requirements and Company procedures; and ensuring that no unauthorised access is granted to any such records.

• Preparing staff rosters, to ensure the proper continuity of ongoing delivery of care. Reallocating shifts as necessary, to cover staff absences.

• Implementing the Company’s quality assurance procedures

• Ensuring all complaints received regarding the Branch Office or support worker performance, are processed and closed in line with the Company’s agreed Complaints Procedures.

• To work in a way that is fully compliant with the Care Standards Act; and conforms in all respects with the standards and requirements of CQC and of any Local Authority with which the Company deals with in the Area or Operation.

• Carrying out such other responsibilities as the Company’s Manager and Directors may determine from time to time.

• To share in the on-call requirements of the service

• Ensuring all starter/leaver data is accurate within Coldharbour and ensuring all company property is returned

Knowledge, skills and experience of the Care Coordinator

• Ideally be personally experienced in providing personal care to a wide range of Customers

• Policies and Procedures

• Company values and behaviours

• Commitment to Quality

• IT and systems

• Communication

• Working with Social Services

Behavioral competence of the Care Coordinator

• To be able to plan and manage own workload effectively.

• To be able to establish and maintain effective working relationships.

• To be able to create and maintain administrative systems.

• To be able to take responsibility.

• To have a thorough working knowledge of computers and their use.

• Good communication and negotiation skills

• Good planning and organisational skills

• Ability to work under pressure and to meet deadlines, in a calm and patient manner.

If you are all of the above and want to join a National company with good progression prospects as a Care Coordinator, then contact Debbie at Prism 7 Recruitment now for an informal chat!!!

Required skills

  • Policies
  • Social Care
  • Rostering
  • Support Workers
  • CQC

Reference: 33772793

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