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Care Advisor

Posted 6 March by The Good Care Group London Ltd Ended

Posted on behalf of Oxford Aunts, specialist Live In care provider.

Since Oxford Aunts was established in 1967 we have built an excellent reputation in providing quality 24 hour live-in care to our client's in their own homes. We are looking for a care advisor to support our established team based in Botley, Oxford.

The role:

To handle all client enquiries received to the highest standards ensuring all clients are treated with an individual approach.

Reporting to: Business Development Manager

Primary Responsibilities

  • Accountable for effective client call handling
  • Develop good relationships with all client enquiries
  • Ensure accurate details are recorded on the data base
  • Ensure data base is kept up to date on a daily basis
  • Send out all follow up information in a timely manner
  • Chase client enquiries as appropriate
  • Sign post enquiries that are not suitable for Oxford Aunts
  • All admin and Sales Support activities required by Business Development manager
  • All other office admin as requested
  • Answer out of hours phone on rotation

Key Relationships

You will need to build strong relationships with:

  • Clients and/or advocates
  • Care Managers
  • Other health and social care professionals

Methods

  • Face-to-face contact
  • Telephone contact
  • Written and email contact
  • Skype
  • Attendance at internal and external meetings

Measures of Success

  • Client numbers
  • Client completed performance questionnaires
  • Annual client and care worker satisfaction surveys
  • Care Quality Commission ratings

Deliverables

  • Weekly report on client enquiries source and conversions
  • Weekly placement record

Essential Skills and Qualities

  • Good excel, word and computer skills
  • Effective interpersonal and communication skills
  • Ability to listen
  • Accurate observation and recording skills
  • Good standard of oral and written English
  • Honesty, reliability and trustworthiness
  • Ability to work under stress and remain calm
  • Flexible and adaptable
  • Sense of humour
  • Care knowledge preferable

Required skills

  • Advisor
  • Health
  • Sales
  • Social Care

Reference: 34617085

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