Car Technicians and Sales - Located in Coventry
Based in Coventry serving customers over the phone, advising and selling them what they need for their car.
- Greeting customers over the telephone in a reassuring friendly way.
- Provide an exceptional customer experience.
- Offering advice and information.
- Ability to Upsell - NOT Miss-sell - products that will be of benefit to the customers vehicle.
- Co-ordinating vehicles for repair and fit into the busy technicians schedules.
- Ordering and chasing delivery of parts.
- Inbound and outbound calls with existing and new customers.
- Dealing with any customer queries by telephone.
- Ensuring all bookings and payments are handled timely and efficiently.
- Ensuring reception and customer waiting area is clean, tidy and presentable.
- Arranging courtesy cars.
- Ideally a graduate.
- Ability to SELL.
- Being computer literate is essential.
- Understanding of cars helpful.
- Must be confident in person and on the telephone.
- Be a team player and able to work productively.
- Know how to sell and look for buying signals.
- Able to multitask effectively to ensure that tasks are completed accurately and on time.
- Must be organised and able to co-ordinate under pressure in a busy environment
The right person will have the willingness to learn whilst working in a busy environment. You will be a fast learner with exceptional co-ordination skills. Able to multi-task and maintain the positive attitude. Ideally you will have sales experience in order to help grow the business and increase the customer base.
Prospects are huge for the right achiever. My client has employed 5 people in the department in the last 4 years who have progressed onto such roles as Operations Director, Group Sales Manager, Training Manager and Compliance Manager as examples alone.
My client will train you in house; they utilize their own skills learned and share this knowledge.
Start Salary and holiday entitlement: £25,000 - £30,000 Basic
£52,000 OTE - and is achieved by the current team members - this is no fantasy figure!
Hours are 8am to 6pm Monday to Friday, alternate Saturdays 8.30am to 5.30pm.
No Sundays or Bank Holidays
29 days' Annual Holiday, including Bank Holidays.
- Car Technician and Sales - Located in Coventry
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