Contact Centre Partners is currently seeking an experienced Capacity Planner to join our client; a leading outsourcer (BPO) in the Midlands.
The successful candidate will report to the Resource Planning and MI Director and be responsible for the creation of excel based forecasts and capacity plans from scratch for a medium sized operation.
Experience of either front or back office planning will be considered as well as planning for field based teams too. It is preferred that you will come from a contact centre background, however this is not a prerequisite; with the transferable skill aspect being key.
You will be highly proficient in excel and be skilled in creating pivot tables as well as possessing high-level VBA knowledge. Familiarity with Erlang C is also required.
- call centre
- contact centre
- capacity planning
- capacity planner
- resource panning
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