Ideally you will be SC Cleared or eligible for SC Clearance.
We ensure that IT resources are right-sized to meet current and future business requirements in a cost effective manner, through our analysis of complex data from various sources, and providing expert advice and guidance to projects, the business and suppliers.
We work closely with our suppliers to ensure future Capacity requirements in the pipeline are correctly forecast with their Capacity Management Plans. We collaborate with other Service functions to support incident, problem and change related to Capacity. We also work closely with Projects to ensure Capacity BAU requirements are factored into all changes.
*Effectively monitor the Capacity and performance of IT services to ensure they fully meet end user and business needs.
*Provide advice and assistance associated with the planning, design and improvement of service and component Availability.
*Responsible for monitoring IT Capacity and Availability levels, comparing actual levels against targets, taking forward the investigation of any breaches of Availability targets and service non-availability with the instigation of remedial activities.
*Provide Capacity and Availability requirements for new or modified IT services.
*Maintain a Capacity Management Plan.
*Ensure clear lines of communications to stakeholders/suppliers.
*Work collaboratively with internal and external stakeholders to ensure Capacity-related incidents and problems are addressed.
*Assuring the quality of data & reports obtained from various sources.
*Create & publish Capacity & Availability management reports.
*Representing the department at key stakeholder meetings.
*Working with Project Managers, Service Managers and Transition Managers on new projects to ensure there is sufficient Capacity and Availability to meet service level targets.
*Identifying and mitigating risks related to Capacity & Availability.
*Provide training/introduction sessions for the SIAM Capacity & Availability process for internal and external stakeholders.
*Contributing to improving the Capacity & Availability Management process and governance framework.
Please apply should you meet the above criteria.
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
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