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Cantonese speaking Quality Assurance Associate

Cantonese speaking Quality Assurance Associate

Posted 22 June by People First

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Ref: 21510

Your New Job Title: Cantonese speaking Quality Assurance Associate

The Skills You'll Need: Fluent Cantonese and English, with relevant experience in banking or finance.

Your New Salary: up to £28k depending on experience + bonus

Location: Central London

Job status: Permanent


  • To ensure the CDD/KYC workflow is effectively meeting the Bank’s AML/CFT Guideline and Sanction requirements.
  • To conduct CDD quality check for ALL customers and carry out comprehensive QA process on assigned cases.
  • To review if customer KYC data are inputted correctly in the core banking system.
  • To conduct checking and processing of customer name and payment screening alert generated by the Datanomic and Embargo Siron System.
  • To build and maintain a reliable and cooperative working relationship with AMLD, Front Office and other support functions.

What You'll be Doing Each Day:


  • Checks the accuracy and quality of information obtained.
  • To complete the tasks assigned before deadline.
  • Set priorities of work.
  • Know Your Customer reviews.
  • Name Screening and Payment Screening alert handling


  • Work closely with others and shows consideration for their needs and feelings.
  • Co-operate and communicate between the team and other department.
  • Maintain good humor to reduce the pressure at work.
  • Request for help and support where necessary.

Compliance & Risk Management

  • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

The Skills You'll Need to Succeed:

  • Proficient in spoken and written Cantonese and English.
  • University graduate.
  • Relevant retail banking experience.
  • Good customer service skills.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Reference: 47267329

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