Cancellations Customer Account Manager
OTE £23K (Inc. Basic Salary £17K
Plus Generous Rewards Package
Our client Manufactures and distributes Franking, Digital Post, hardware and software solutions and services. Originally founded in Germany where it has operated over 90 years, it now conducts business globally. The Group prides itself on its ability to offer advanced solutions that are innovatory and cost effective to the business community. They have been trading in the UK for over 20 years and are currently entering a stage of controlled expansion aimed at increasing its rapidly expanding market share.
Reporting to: Customer Relations Manager
Purpose of Job:
- Maintain installed base Retaining customers via contact extension,upgrade or downgrades
- First point of contact for rental customers regarding contract information
- Assisting with Franchises customer's cancellations
The Candidate Specification
- The ideal candidate will enjoy making sufficient numbers of telephone calls in their working day to ensure that targets are met and bonuses are earned.
- You will a self motivated person possessing plenty of drive and energy, possessing a bubbly personality.
- Some experience of dealing with a CRM system or customer service environment would be an advantage
- You will be well organized and be able to record data in an efficient and easily retrievable way.
- The basic salary will be £17000 pa with an OTE of £23000pa.
- The annual leave entitlement is 24 days plus an additional day after one years service
- There is a birthday recovery day entitlement.
- Company pension Scheme
- Company convention
- Several company award schemes
The hours are 9am to 5-30pm (1 hour lunch)
Early close on Friday
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