Inbound Customer Services Advisor
- Location: One Guildhall Square, Above Bar Street, Southampton, SO14 7FP
- Salary: £17,062 (£8.75 per hour)
- Permanent role
- Inbound calls only (no outbound sales required)
- Great team working environment & sociable hours
- Hours are 37.5 per week, but will be shifted between 08.00 and 20.00 Monday to Friday
- Comprehensive training provided
We have a 15 year strategic partnership with our local authority, Southampton City Council and deliver a range of outsourced services on behalf of the council.
We also provide customer services to a number of other local and central government authorities from the Southampton office.
We are looking for focussed individuals to join our team based in Southampton. The successful candidate will join a thriving business unit and will be required to have the determination and focus to drive to make a real difference to the running of the team.
- To answer queries by letter, email, telephone or in person regarding Council Services within a timely and efficient manner in compliance with company policy and procedure, whilst maintaining the highest levels of customer service.
To deal confidently, promptly and courteously with the public, Councillors and colleagues. To provide excellent customer service such that the service presents a good image of the council and inspires confidence in the provision of the services
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer need
To log, resolve, analyse and respond to complaints
To promote prevention of fraud by completing internal checks and controls and refer any highlighted issues to the investigation team
Liaise and consult with other technical, clerical or administrative staff within the authority and any other organisations or agencies as necessary, in the interest of providing co-ordinated services and formulating effective policies and procedures
Provide support to other team members
To assist with training, mentoring and testing the knowledge of new members of staff
Excellent listening skills
Ability to communicate effectively
Clear Speaking voice
The ability to work under pressure
Good keyboard skills
The ability to work under own initiative within a team based environment
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.